Manage your organization's one-stop shop

Manage with Filedesk
Simplify and centralize all your organization's processes with Filedesk's One-Stop Shop solution. Optimize customer service, streamline internal procedures, and improve operational efficiency with an integrated and easy-to-use platform.
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What is Filedesk's single window?

Tools
Filedesk's Single Window is a comprehensive solution that centralizes all contact points and processes of your organization into a single digital platform.

It allows efficient management of requests, procedures, and inquiries, from both external clients and internal users, from a single access point.

Key features

1. Centralized request management
Automatically receives, classifies, and distributes all incoming requests, ensuring that each one reaches the appropriate department or person.
2. Automated workflows
Create and customize workflows for different types of requests, automating the process from reception to resolution.
3. Real-time tracking
Monitor the status of each request in real-time, with automatic alerts and notifications to avoid delays.
4. Multi-channel integration
Integrates multiple communication channels (email, web, mobile, in-person) into a single platform for a consistent user experience.
5. Centralized knowledge base
Maintain a database of common answers and solutions, accessible to all agents, to resolve queries quickly and consistently.

Benefits of Filedesk's single window

Tools Filedesk
Improved customer experience: Offers faster and more efficient service, with a single point of contact for all needs.
Increased operational efficiency: Reduces response times and optimizes resource allocation.
Greater transparency: Provides complete visibility on the status of each request or procedure.
Error reduction: Minimizes human errors through automation and standardization of processes.
Analysis and continuous improvement: Gain valuable insights on performance and areas for improvement through detailed reports.

How it works

#1

Request reception:
Requests are received through multiple channels and centralized on the platform.

#2

Automatic classification:
The system automatically classifies requests according to their type and urgency.

#3

Intelligent assignment:
Requests are assigned to the most appropriate department or person based on predefined rules.

#4

Once resolved, requesters are notified and feedback is collected to continuously improve the service.

#5

Processing and tracking:
Agents process requests following automated workflows, with real-time tracking.

Applications in Different Sectors

Industry with Filedesk
Government and Public Administration
It simplifies citizen procedures and improves the efficiency of public services.
Financial Services
It efficiently manages loan applications, account openings, and customer service.4o
Education
It centralizes the management of admissions, student inquiries, and administrative procedures.
Healthcare
It optimizes appointment scheduling, medical record management, and patient consultations.4o
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Are you ready to take the leap to Intelligent Business?

Give us the opportunity to transform your company, without commitments. Schedule with our sales team to arrange a demo.
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Transform your office

Into a paperless environment with Filedesk
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To zero paper with AI multifunction devices.
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